Privacy Policy

1. Introduction

Cnetso Limited ("Cnetso", "we", "us" or "our") respects your privacy and is committed to protecting personal information. This Privacy Policy explains how we collect, use, disclose, retain and protect personal information when you use our website, contact us, request information about our services or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable UK data protection laws.

2. Who We Are

Cnetso Limited is the controller of personal information collected through this website.

Registered office: 20-22 Wenlock Road, London, N1 7GU. Company number: 05872141. Website: https://www.cnetso.co.uk. Email: info@cnetso.co.uk

3. Information We May Collect

Depending on how you interact with us, we may collect your name, job title, organisation, school or trust, business contact details, postal address, information contained in enquiries or forms, correspondence, quotation requests, support-related information and technical information about your use of our website.

Technical information may include your IP address, browser type, device type, operating system, pages visited, referral source and cookie or consent preferences. We do not intentionally request special category personal data through the website. Please do not submit sensitive personal information unless it is necessary and we have asked you to provide it securely.

4. How We Collect Information

We may collect information directly from you when you complete a form, call us, email us, use a chat or service desk facility, request a quotation or enter into discussions with us. We may also collect limited technical information automatically through server logs, cookies and similar technologies, and receive business contact information from your organisation, public sources or professional contacts where lawful.

5. How We Use Personal Information

We may use personal information to respond to enquiries; provide information, quotations and proposals; administer customer and supplier relationships; deliver and support services; manage projects and service requests; maintain website security; improve our website and services; keep appropriate business records; establish, exercise or defend legal claims; and comply with legal, regulatory, safeguarding or contractual obligations.

6. Lawful Bases

Depending on the circumstances, we rely on one or more of the following lawful bases: performance of a contract or steps requested before entering into a contract; compliance with a legal obligation; our legitimate interests in operating, securing and developing our business and communicating with organisations about relevant services; and consent where consent is required, including for certain non-essential cookies or marketing communications.

7. Marketing Communications

We may send relevant business-to-business communications where permitted by law. You can ask us to stop sending marketing communications at any time by using the unsubscribe method provided or contacting us. Service, security and contractual communications are not marketing and may still be sent where necessary.

8. Sharing Personal Information

We do not sell personal information. We may share information where necessary with trusted service providers, hosting and cloud providers, professional advisers, insurers, payment providers, subcontractors, technology vendors and public authorities. We require service providers to use personal information only for authorised purposes and to protect it appropriately.

9. International Transfers

Some suppliers may process information outside the United Kingdom. Where this occurs, we use appropriate safeguards required by data protection law, such as UK adequacy regulations, approved contractual safeguards or another lawful transfer mechanism.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to meet legal, accounting, contractual and reporting requirements. Retention periods vary according to the nature of the information, the relationship and any applicable legal limitation period. Information that is no longer required is securely deleted, anonymised or archived with restricted access.

11. Security

We use appropriate technical and organisational measures designed to protect personal information against accidental or unlawful loss, misuse, alteration, unauthorised access or disclosure. No internet transmission or storage method is completely secure, but we review our controls and take proportionate steps to manage risk.

12. Your Data Protection Rights

Subject to applicable law, you may have rights to request access to your personal information; correction of inaccurate information; deletion; restriction of processing; objection to processing; data portability; and withdrawal of consent. You also have the right to complain to the Information Commissioner’s Office. We encourage you to contact us first so we can try to resolve your concern.

13. Cookies

This website does not currently set non-essential cookies. We do not use analytics, advertising or tracking cookies, and no third-party scripts run on the site. Cookies that are strictly necessary for the website to operate may be used without consent. If we introduce non-essential cookies in future, we will ask for your consent first and provide controls to accept, reject or manage them. You can also control cookies through your browser settings.

Some pages link out to third-party services, such as our service desk portal and our social media profiles. Those services set their own cookies once you follow the link and are governed by their own privacy notices.

14. Third-Party Links and Services

Our website may contain links to third-party websites or embedded services. Those organisations are responsible for their own privacy practices. We recommend reviewing their privacy information before providing personal information.

15. Children

Our website is intended for organisations and business users and is not directed at children. We do not knowingly collect personal information directly from children through the public website.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the date of the most recent update.

17. Contact Us

Questions, requests or concerns about privacy can be sent to info@cnetso.co.uk